Refund policy
Refund and Return Policy
No Refunds
All sales are final. We do not offer refunds or cash back on any products purchased from our store.
Defective Product Exchange
If you receive a defective product, we will exchange it for a new product of the same kind completely free of charge, provided you meet the conditions below.
Eligibility for Exchange
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The product must be defective (e.g., broken, malfunctioning, or damaged upon arrival).
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You must report the defect to us within 14 calendar days of the date the order was delivered to the shipping address you provided.
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Proof of purchase (order number or receipt) is required.
How to Request an Exchange
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Contact our customer support team at [your email address] within 14 days of delivery.
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Provide your order number, a description of the defect, and photos or video showing the issue (if possible).
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Once approved, we will ship you a replacement product at no additional cost. You will not be required to return the defective item unless otherwise instructed.
Non-Defective Products
We do not accept exchanges for non-defective products, including but not limited to:
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Change of mind
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Wrong size or color ordered
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Pet not liking the product
Shipping Costs for Exchanges
We cover all shipping costs for the replacement product. You are not responsible for any delivery fees related to the exchange.
Contact Us
For any questions or to report a defective product, please reach out to: